Site Wide Glossary


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A

Abraded

Ground down, rubbed.


Absorbent material

Something that soaks up the chemical.


Accident and Emergency

The part of the hospital you go to if you have an accident or an emergency, also called A&E.


Accident register

A record of all the work-related accidents or incidents. At Fonterra, all records of work-related accidents or incidents are recorded in First Priority.

Acid

When a chemical has a pH below 7, also known as ‘acidic’.


Acid-based cleaner

A cleaner that has acidic chemicals in it. Acid-based cleaners have a pH below 7.


Acid-based sanitiser

A sanitiser that has acidic chemicals in it.  Acid-based sanitisers have a pH below 7. Acid-based sanitisers are also known as “oxidising agents” or “oxidisers”.


Acronym (abbreviation)

When you use letters to make a word smaller. For example, NZ is the abbreviation for New Zealand.

Active agent/active ingredient

An ingredient in cleaning and sanitising chemicals that does a particular job. For example, an active agent could remove proteins.


Adverse

Negative, bad. 


Aeration

When air gets into the milk.


Agar

A nutritious seaweed extract that bacteria and fungi can grow in. Allows the laboratory to determine how many bacteria or fungi are present.


Agglomerated Milk Powder

A milk powder in which most of the particles are made up of smaller particles bonded together to form larger particles, which disperse more easily in water when reconstituted.

Agitated

to be stirred continuously.

Alcohol-based sanitiser

A sanitiser that has alcohol chemicals in it.  Alcohol-based sanitisers are often used to sanitise hands.


Alkaline

When a chemical has a pH over 7, also known as “basic” or “alkali”.


Alkaline-based cleaner

A cleaner that has alkaline chemicals in it. Alkaline-based cleaners have a pH above 7.


Allocate

Assign to, or divide up.

AMF

Anhydrous Milk Fat

Amino acids

Basic units that attach to one another in long chains to make polypeptides. Polypeptides join together to make proteins. Proteins can be made up of hundreds and even thousands of amino acids.


Anion

A negatively charged ion

Anti-cake

A product that is added to cheese portions to help them to remain free-flow when they are packaged and chilled. A microbiological agent is sometimes added to the anti-cake agent to reduce any microbial activity in the product. This helps to achieve the required shelf life.

APA

Automated Plant Availability.


APC

Aerobic Plate Count.

Automated Process Control.


Aperture

The opening of the metal detector that the product goes through.


Appropriate

Okay.

Aromas

Smells.


Aseptic

Free from infection. For sampling, this means that the process of taking a sample doesn’t introduce any harmful bacteria, viruses, or other microorganisms.

Aseptic sampling

A technique for taking samples that ensures the sample isn’t contaminated in any way.


Assembly point

Where you have to go to when there is an emergency at your workplace: for example, outside in the car park.

Assembly point

The place you go to when there is an emergency at your workplace. For example, the assembly point may be outside in the carpark.

Atomiser

A spinning device which uses the principle of centrifugal force to make small, even-sized droplets of concentrate.

ATP

Adenosine Triphosphate.

Auditing

To formally check that systems and procedures are being followed as per the documented systems and procedures.


Automated

When something is done by computers and machines instead of people.

B

Bacteria

Small single-celled organism that can only be seen under a microscope. Bacteria can cause food to go off and/or make people sick.


Bacteriophage

A virus that attacks and destroys bacteria.


Baffle

Baffles are flow-directing or obstructing vanes or panels used in some industrial process vessels (tanks), such as shell and tube heat exchangers, chemical reactors, and static mixers. Baffles are an integral part of the shell and tube heat exchanger design.


Baghouse

Used for filtering fine particles out of air, a baghouse has many long air filter socks hanging in it.

BD

Bulk Density.


Benign

Unlikely to cause harm.


Biofilm

When layers of residue and microorganisms build up on the surface of something. A plastic-like layer forms on the top of the residue and microorganism layers.

BMP

Buttermilk Powder

Body language

The way you hold your body, the gestures you make, and the way you look at people. Also known as ‘non- verbal communication’.

Bound up

Held inside something so it cannot be removed.


Bund

A raised area around the chemical container that safely holds any chemical leaks or spills.

Buttermilk

Liquid serum stream. Separated from cream churned into butter, and from cream concentrated to make AMF.

C

Calandria

The part of an evaporator in which we evaporate water from milk. This is a tubular heat exchanger – a series of tubes surrounded by steam. Milk passes through the tubes.

Capex

Capital Expenditure.


Casein

Main protein present in milk. Casein is made of casein protein molecules which made up of 100-200 amino acids. In milk, casein molecules form micelles.

Casein to fat ratio (C/F)

% casein/% fat = C/F Ratio

Cation

A positively charged ion

Centrifuge

A piece of equipment that separates substances of different density, for example, milk and cream.

Chamber

The main body of a spray drier. Sometimes known as a drying tower.

Characteristics

A feature or quality belonging to the product. For example: the way the product smells or tastes.

Chlorine-based sanitisers

A sanitiser that has chlorine in it. Also known as an “oxidising agent” or “oxidiser”.

CIP

Clean In Place

Circuit

The path in the process that the CIP cleaning follows. For example, the pipework, tanks, silos, etc. that are connected together and the cleaning solutions are pumped through.

Clarification

The separation of solid impurities from milk products using a centrifugal clarifier.

Classification

How plants and animals are arranged in groups according to their similarities. Classification makes it easier to identify and name organisms.


Cleaner

A substance that removes dirt from something. Detergent is an example of a cleaner.

Cleaning

The things you do to remove rubbish and residues from something.

CMF

Concentrated milkfat – term used for milkfat from an AMF process that is intended for ammix butter manufacture.

COA

Certificate of Analysis. A certificate requested by a customer that details actual results for a specific batch/cypher of the product (i.e. moisture level, protein content, or extra testing additional to standard tests required by MPI).


Coagulation

Cheese: Crumpling together by adding rennet to the cheese vat to curdle (congeal) the milk into a gel.

Cream cheese: Crumpling together by allowing starter to lower this pH of the milk, causing the milk to curdle (congeal) into a gel.


Coagulum

Cheese : The solid gel resulting from the enzyme activity of the rennet on milk.

Cream Cheese : The solid gel resulting from starter bacteria lowering the pH of milk below the isoelectric point of the casein proteins.


Cocci

Spherical cell.


Coliforms

A family of bacteria that are naturally found in the intestines and faeces of animals and birds.


Colloidal suspension

When very fine solid particles are found evenly throughout a liquid. For example, protein in the water phase of milk.


Colony forming unit (cfu)

Those microorganisms which are strong enough to grow and reproduce, so that a colony can be seen in the agar after a few days.


Colostrum

The milk produced by the cow immediately after calving.


Combust

Burn.

Communication

When information is passed between people by speaking, writing, or other methods, such as signage, sirens and signals.

Comply with

Must follow.

Component

A part of something

Composition

The things which make up dairy products. For example, fat, protein, water, and ingredients such as vitamins, lactose, or minerals.

Concentration

How much of one chemical is in a solution.

Condensate

The liquid you get from a condensed vapour.

Condensation

Moisture from the air that settles on surfaces.


Condense

Turning gas into a liquid by cooling it. For example, turning water vapour into water.

Confined area

Area where there is not much fresh air.

Consistent

Similar, being or doing in the same way.


Consumes

Eats.


Contaminants

Anything that is in your product that should not be there. If the contaminant has the potential to cause harm, for example, make someone sick, the contaminant is also a food product safety hazard.


Contaminate

To make something unsuitable or impure by contact with something unclean.

Contamination

The action or state of not being pure. Having the presence of an impurity, for example, metal debris.

Converting

Changing something into something else.

COP

An acronym for “Clean out of Place”. This refers to equipment that needs to be taken apart and manually cleaned.

Corrosive

A chemical that can destroy the surfaces of plant and equipment.

Critical Control Point (CCP)

A point, step or procedure in a process at which control can be applied and a food product safety hazard can be prevented, eliminated or reduced to a level that is acceptable. Also known as a CCP.

Critical Hygiene Area

The internal critical environment that includes all areas where product is, or can be, exposed to contamination after pasteurisation.


Cross-contamination

Where pathogens or other contaminants are passed from one thing to another.

Crystallise

When crystals are formed.

Culinary medium

A medium is a substance like water, steam or a surface that is in direct contact with the product (milk) during heat treatment. It must meet culinary (food safety) standards.

Curd

A substance formed when milk coagulates which is used to make cheese or cream cheese.


Curd

The solid produced from cheese and casein processing. The coagulum cut into small pieces.

Cured or ripened cheese

Cheese which is not ready for consumption shortly after manufacture, but which must be held for such time, temperature, and under other conditions as will result in the necessary biochemical and physical changes characterising the cheese.

Cyclone

A piece of equipment which uses the principle of centrifugal force to separate larger particles of powder out of the drying air.

Cyclonic

Moving in an inwards spiral.

D

DAS

Documentation And Sampling.


Decant

When solids are separated from a liquid. For example, when soil residues are separated from cleaning chemical solutions.

Dehydrated

When the water is removed.

Denaturation

To break the natural properties.

Deplete

Use up, reduce.


Desiccation

The process of drying or removing moisture from something. 


Detergent

Cleaning chemicals that dissolve dirt and oil, and are used for manual cleaning. For example, dishwashing liquid.

Deteriorate

Break down.


DFITO

Delivered In Full On Time.


Diafiltration

It is used for better purification by adding water to the feed to wash out low molecular components like lactose and minerals.

Dice

Cutting cheese into cube shapes of the required portion (dice) size.

Differential media

Media which has been made so that the by-products of microbiological growth cause certain reactions which allow the laboratory to see what type of microorganisms are growing. Most differential media is also selective. For example: if a bacteria can digest lactose, the by- product will be lactic acid. A differential media may have a dye which is colourless, but turns black in acidic conditions. Therefore black rings show that the colonies are digesting lactose.

Diluting

Mixing a chemical with water so it is not so strong.

Discoloured

Something that is coloured differently to its normal colour. An example is when we spill tea or coffee on our clothes, and the mark doesn’t come out.


Discreet

Being careful and responsible with other people’s personal information.

Dispersed

Spread out.

Dispose

Get rid of.

Dissolve

When a substance mixes completely into a liquid. For example, when sugar mixes with water the sugar disappears into the water – the sugar has been dissolved into the water.

Distinctive

Unique.


Distributor plate

Sometimes known as a Spreader Plate, this plate spreads the milk infeed evenly across the top of the calandria to ensure even distribution into the tubes and therefore, even heating.

DMS

Daily Management System.


Dry

To reduce the moisture content down to the point where bacteria can no longer grow.

Dry Matter (DM)

Dry Matter is the solid content of feed. Grass normally has a DM content of 12-30%,  and 88-70% water. Each feed type has its own composition of DM.


DSI

Direct Steam Injection.


DWU

Dairy Workers Union.


E

EB

Enterobacteriacae.



Edec

Electronic Document, MPR Export document.


Effect

Different stages (each consisting of a calandria and vapour separator) of an evaporator operating at different pressures. Effects are linked together to form a multiple effect evaporator.

Effective

When something does what it is supposed to do.

Efficient

When something is done the quickest, easiest way.

Efficiently

To do something in an organised way with the minimum use of resources, time and effort.


Effluent

Waste products from processing activities.

Electrically conductive

Able to carry electricity.


Eliminate

Get rid of the hazard.

Emulsion

A mixture of two or more liquids that are normally not mixable. For example, if you shake up a mixture of oil and water, you form an oil-in-water emulsion – where tiny droplets of oil are dispersed through the water.


Enforcement

Things that can be done if you don’t follow the law.


Enzyme

A protein found in living things that help chemical changes to happen.

EOR

End Of Run.


EPA

Environmental Protection Authority - this is a government organization that looks after applications for major development projects of national significance and regulates new organisms, hazardous substances and chemicals. They also help industries work safely with hazardous substances.


ERT

Emergency Response Team.


Ethanol

A pure form of alcohol which kills microorganisms.

Evacuate

To leave your work area and go to the assembly point.

Evaporate

Turning a liquid into a gas by heating it. For example, turning water into water vapour.

Exclude

Keep out.


Excreting

Discharging waste

Exposure plate

An agar plate is left exposed to the air for a certain period of time. Microorganisms in the air will settle on the agar surface.

Extrusion

Extrusion is a process used to create objects of a fixed cross-sectional profile (shape). A material is pushed through a die of the desired cross-section.


F

Faeces

Bodily waste, excrement, droppings.

FD

Functional Description.


Feed

What is being concentrated or fractionated

Ferrous

A type of metal that is magnetic. Steel and iron are examples of ferrous metals.


FFMR

Fresh frozen milkfat for recombining

FIC

Foreign Ingredient Certificate.


Fines

Small particles of powder.

Fire-rated cupboard

A special cupboard that is protected against fire. Flammable chemicals can be stored in it.

First priority

Where all work-related accidents or incidents are recorded. Other companies may use an accident register.

Fission

Breaking up or dividing into parts.


Flammable

A chemical that is easily set on fire.

Flash

Instantaneous evaporation.

Fluid bed

A dryer in which hot or cold air is passed upwards through a dense layer of powder on a perforated tray. This aerates the powder, providing for heat transfer between the air and product.

Fluidised

Moves like a fluid.

Flux

The rate of extraction of the liquid passing through the membrane (permeate) measured in litres per square metre of membrane surface area per hour (l/m2/h)

Food borne infection

When you eat a food product that is contaminated with a pathogen. The pathogens make toxins in your body, and the toxins make you sick.

Food poisoning

When you eat a food product that has toxins from microorganisms in it. The toxins make you sick.

Food product safety hazards

Hazards in the dairy process that if not controlled could cause a person that eats the dairy product to get sick.

Food safety hazards

The things in the process (contaminants) that, if not controlled, will make someone who eats the product ill or harm them.


Foreign matter

An object in the dairy product that shouldn’t be there. Also known as foreign object, physical contaminant.

Fortified

A milk product that has had extra vitamins and/or minerals added to it.

FP

First Priority.


FRDC

Fonterra Research & Development Centre.


Free flow

When portions of cheese remain as individual portions in their primary package – they do not clump together.

FSOE

Fonterra's Standards of Excellence.


FSQ

Food Safety Quality

FTG

First Time Grading. A measurement of product that has passed grading first time round, affects mainly the factory’s KPIs.


FTS

Fit to ship.


Functional properties (sometimes known as Functionality)

The way the product ‘functions’ for the customer.

Fungi

Plural form of fungus.

Fungus

Organisms that reproduce by spores, and feed by absorbing nutrients through hyphae. Fungi include the mushrooms, molds, yeasts, and mildews.

G

Gas flushed

When a neutral gas is added to a product to flush out oxygen so that the product achieves its required shelf life. The neutral gas is usually either nitrogen, carbon dioxide, or a combination of both.

Germinate

Begin to grow.

Gesture

When you use part of your body to communicate something. For example, when you nod your head, or wink, or signal with your hand.

GMR

Good Manufacturing Requirements. A measurement of product that is performing within certain lab testing limits constantly and adhering to those limits.


Good Manufacturing Practices (GMP)

The practices and procedures that are carried out during production and testing to make sure the product produced is consistently fit for its intended purpose. Also known as Good Operating Practices and pre-requisite programmes.


Grammar

When you put words together in a sentence in a way that is easily understood.

Grate

Cutting cheese into a two dimension portion with a half moon shape.

GUID

Global User Identification (your computer username/logon).


Gusset

A gusset is a material that's added to flexible packaging to create more space and strengthen its structure. Typically, a gusset is added to either the sides or the bottom of the packaging.

H

HACCP

HACCP stands for Hazard Analysis Critical Control Point. HACCP is an internationally recognised system used to identify and manage food product safety hazards. It is used to make sure the food you produce in your factory is safe to eat and will not harm anyone.

Hard water

Water that has a lot of minerals in it. Hard water can leave a layer of residue called “scale” on the surfaces of the plant and equipment.

Harm

To cause injury or damage.

Hazard

Something dangerous that can hurt you.

Hazard analysis

Where hazards are assessed to determine how likely they are to occur, and how serious the harm that they cause may be.

Hazard identification form

A form used in the workplace to record information about a hazard. For example, what it is, how it is being managed, and who is responsible for checking it is being managed. This form could be a physical piece of paper, or it could be a digital entry on First Priority.

Hazard register

Where details about all of the hazards in a workplace are filed.

Hazardous

Something that can cause you harm. 


Heat Stable Microorganisms

Heat Stable Microorganisms that can remain active up to 100°C.

HMI

Human Machine Interface.


Homogeneous

A sample which is uniform (the same) in composition. Therefore a homogeneous sample is well mixed.

HSNO Act 1996

The law in New Zealand that must be followed when handling hazardous substances such as chemicals. HSNO means “Hazardous Substances and New Organisms”.

Humanely

Without causing any more pain or distress than is necessary.

Hygiene

Practices for keeping healthy and preventing disease, especially through cleanliness.

Hygienic work practices

The practices and procedures that you follow in your workplace to make sure the product that you handle remains good quality and safe.

I

Identify

To find or discover.

Immune system

Your body’s natural ability to keep from getting sick.

Impact

Effect.


In-process

Taken during the process, not from the final product.

Inadvertently

By mistake or by accident.

Incident

An accident where no one is injured: for example, a heavy tray falls to the ground but no one is hurt. Sometimes known as ‘events’, ‘near misses’ or ‘near accidents'.

Incompatible

Unable to be together. For example, many chemicals are incompatible with other chemicals. If they get mixed they can cause an explosion or dangerous gases, so they must be kept apart at all times.

Incompatible

Can’t be mixed or stored together.

Incremental

When numbers go up by the same amount every time. For example, when you change your password from “password1” to “password2” then “password3”, etc.

Incubate

Maintaining something in the most favourable conditions for its development.

Incubation

Holding the sample at a constant temperature allowing the microorganisms which are present to grow and reproduce.

Inhibs

Inhibs are inhibitory substances that inhibit the growth of bacteria for example penicillin or antibiotics.


Instant Milk Powder

Milk powder which easily dissolves in room temperature water (water at about 25°C).

Intrusive maintenance

Any maintenance activity that happens on a food contact surface or in a product zone.

Iodophor sanitiser

A type of sanitiser containing iodine. Iodophors may be used as general-purpose sanitisers, and to soak pieces of equipment such as filters.

ISLA

Internal Service Laboratory Agreement.


Isolate

Separating you from a hazard, for example, putting a guard rail around a machine.

K

Key

Important.

Kokumi

Kokumi is a Japanese taste concept which describes a certain type of mouthfeel the body detects through calcium channels on your tongue (which are also a fairly recent scientific discovery). Kokumi might be considered the sixth flavour, except your tongue doesn't perceive its taste.


KPI

Key Performance Indicator. Designed to measure the efficiency of changes for performance.


L

LAB

Lactic acid bacteria.

Lactation

When the female cow is producing milk.

Lactic acid

A syrupy water-soluble liquid formed in sour milk. The Casein in fermented milk is coagulated (curdled) by lactic acid.

Lactose

A sugar found only in milk

LCL

Lower Control Limit.


Lecithin

A compound (usually extracted from soy) which, when added to milk powder, makes it much easier to dissolve in cold water.

Logistics

The planning and control of the flow of goods and materials through a processing operation.

low ΔT (Delta T)

A “low ΔT” (Delta T) PHE is designed so that the temperature difference between the product being heated and the heating medium (water) is less than 2ºC. 


LPT

Liquid Product Transfer.


LTI

Lost Time Injuries.


Lysed

Cell/bacteria broken down by bacteriophages (virus).

M

Magnetic permeability

Ability to be magnetised or attracted by a magnet.

Mammal

A warm blooded animal.


Mammary secretion

Milk that comes from the mammary gland of a female animal feeding her young.


Mastitis

Infection of the mammary glands by bacteria.


MCC

Motor Control Centre.


Mechanical energy

When some sort of force is used to help remove soils. Scrubbing, high-pressure sprays, spray balls and nozzles, and the flow of cleaning solutions in pipework are all examples of mechanical energy. Also known as “kinetic energy”.

Media

In relation to testing, media is the substance the microorganisms are grown on.

Medium

A means by which something is achieved. For example, a heating medium is used to heat product, and a cooling medium is used to cool product.

Melting point

The temperature something melts at.

Membrane

It is a type of filter used to separate a liquid into two streams (retentate and permeate). Membranes can have different sizes to separate specific components of milk and whey.

Metallic taste

An oily, tallow taste caused by oxidation of milkfat in butter.

Metallised

To coat with a thin layer of metal.

MF

It stands for microfiltration. It separates dissolved and non-dissolved components through an open structure membrane using low pressure. It is used to remove bacteria.

Micelles

These are particles that clump together in a colloidal suspension.

Microbe

Sometimes used instead of microorganism, but usually means just bacteria.

Micrometers (µm)

A measurement of distance that is used for very small distances. 1 µm is 1 x 10-6m or 0.000,001 m long (one-millionth of a meter or one-thousandth of a millimetre). Microorganisms are this small, which is where the name “micro” in microorganism comes from. The common term for micrometre is micron.

Microorganism

A tiny organism such as a virus or bacteria that can only be seen under a microscope. Some microorganisms can make you sick.

Minerals

Something that is not made of animal or vegetable matter. An example is the salt in seawater.

Minimise

Reduce the risk of the hazard hurting you, for example, wearing earmuffs when working in a noisy place.

Ministry for Primary Industries (MPI)

Ministry for Primary Industries; the government department responsible for food safety in New Zealand.

MNFS

It stands for Moisture in non-fat substance. It is the percentage moisture on a fat-free basis:

MNFS


MOM

Manufacturing Operations Management.


Mould

A type of fungus that has multicellular (many celled) organisms.

Mould cured or mould ripened cheese

A cured cheese in which the curing has been completed mainly by the development of characteristic mould growth throughout the interior and/or on the surface of the cheese.

MPC

Milk Protein Concentrate. Both these and milk protein isolates are manufactured by a process in which casein and whey proteins are isolated in their native state from fresh skim milk.


MPI

Ministry of Primary Industries. 

Milk Protein Isolates.


MSNF

Milk Solids Non-Fat.


N

Nauseous

Feeling like you’re going to be sick.

NCR

Non-Conformance Report. 


Neutral

A substance that is not acidic or alkaline and has a ph of 7. Water is a neutral substance.

NF

It stands for nanofiltration. It is a medium to high pressure filtration process. It is used for partial demineralisation of whey, lactose-free milk or volume reduction of whey. It can also be another type of reverse osmosis.

NIR

Near Infra-Red. Measurement of protein, fat, and moisture.


Non-condensable

A gas that does not condense at the normal operating temperature of an evaporator.

Non-conforming

When product or process doesn’t meet the required standards at your company.

Non-conforming product

Product that does not meet the safety or quality specifications that have been set out for it.

Non-ferrous

A type of metal that is electrically conductive and non- magnetic. Copper, aluminium, brass, and phosphor bronze are examples of non-ferrous metals.

Nutrients

The things microorganisms get from food that make them grow and keep healthy.

NZDRI

New Zealand Dairy Research Institute (NZDRI) which was the forerunner to Fonterra Research Centre (FRC).

NZFSA

New Zealand Food Safety Authority.


O

OE

Operational Excellence.


Offensive

Insulting, rude.

OLGA

On Line Grading Application. Collects and displays in-process testing results.


OOS

Out of Specifications.


Operational Pre Requisite Programme (OPRP)

Replaces control points, and has its own programme of checks and responses and sits within the HACCP programme (which sits within the RMP).

Optimum

Best.

Organisational requirements

Instructions to staff on policies and procedures which are documented in memo or manual format and are available in the workplace.

Oxidation

When oxygen comes in contact with fat and leads to a series of chemical reactions which leads to some unacceptable off-flavour.

Oxidising agent or oxidiser

A type of chemical often used as a sanitizer in a primary products food processing operation. Also, a substance that can cause or contribute to the combustion of other material. 

P

P&ID

Piping and Instrumentation Diagram.


PAR

Product At Risk.


Pasteurisation

The process of heating a product to a specific temperature for a certain amount of time in order to kill pathogens and make the product safe to eat. Most pasteurisation of milk is done at 72.5°C for 15 seconds.

Pathogen

A microorganism which can make humans sick.

Pathogenic

Makes humans sick.

Pathogenic bacteria

"Bacteria that can cause infection, e.g. Campylobacter. Causes acute enteritis; listeria causes listerioisis."

PCBU

Person Conducting a Business or Undertaking.

Permanent

Forever.

Permeate

The liquid that passes through the membrane.

Personal conduct

The way you are expected to behave at work.

Personal hygiene

The cleanliness of people, including hands, clothing, footwear and hair.

Personal hygiene procedures

The things you need to do to make sure you do not contaminate dairy product with microorganisms like bacteria from your body.

Personnel

People.

Pesticide

A chemical that is used to kill pests like insects.

Petri dish

A clear dish with a fitting lid. Usually made of plastic, although some older ones are made of glass.

Ph scale

A scale that chemicals are measured against. The pH scale goes from 0 to 14. pH 7 is neutral. For example, water has a pH of 7, acids have a pH below 7, and alkalis have a pH above 7.

Phage

Simplified form of bacteriophage that is sometimes used instead of the word bacteriophage.

Phase

A physically distinct form of matter. For milk, we talk about two types of phases:
1.  Fat and water don’t mix, so we have a water phase and a fat phase.
2.  We also talk about the phases of solid, liquid, or gas.

PHE

Plate Heat Exchanger.


PID

Product Identification.


Plant

The processing areas where product is made, and machines used in a dairy processing operation.

PLC

Process Logic Controller. Computer equipment used to control and monitor the processing system.

PO

Production Order. Details a customer request for product.


Policies

The rules that you need to follow at your company.

Policy

A clear, simple statement that describes the aim of a company with respect to parts of its business.

Post-pasteurisation

After the pasteurisation step in the dairy factory.

Posture

The way you hold your body when you sit, stand, and move.

Potable

Water which meets the NZ Drinking Water Standards.

PPE

Personal Protection Equipment.


PPL

Policy and Procedure Library.


PPL

Policy and Procedure Library.


Precipitation

When a solid is formed in a solution and can be separated out.

Preservative

Something that increases the shelf life of the product.

Primary drying

The main drying process, which removes most of the moisture.

Primary products food processing operation

Covers a meat processing, dairy processing, seafood or baking yeasts manufacturing operation.

Productivity

How much product your team can make over a period of time. Also known as throughput.

Professional

Business-like.

Programme sequence

The order in which the CIP cleaning is carried out. For example, pre-rinse > alkali wash > rinse > acid wash > rinse > sanitise.

Proportion

Part or amount.

Protective clothing

Safety clothing you have to wear to keep yourself safe at work: for example, wearing safety glasses. Protective clothing is included in Personal Protective Equipment (PPE).

Protective equipment

The safety equipment you have to use to keep yourself safe at work: for example, putting out a sign when mopping the floor.

Protein

An important part of the structure of all living things, commonly found in meat, eggs and milk. Protein is large molecules made up of amino acids. Protein builds, maintains, and replaces the tissues in the bodies of living things.


Provisions

Required parts of a statute or regulation. 

PSNF

Protein to Solids Non Fat ratio (legal limit milk powders).


PSP

Product Safety Program.


PSRMP

Product Safety Risk Management Program.


Psychrotrophs

Bacteria that are able to grow at low temperatures.

Q

QACs

A type of sanitiser. QAC stands for “Quaternary Ammonium Compound”.

R

Rancidity

When something has a rank, unpleasant smell or taste. It often happens in fats and oils.

RCA

Root Cause Analysis.


Recall

When product is called back from the customer because of a major quality or food product safety issue.

Reconstitute

To restore a dried product to its original state by adding water to it.

Reference test method

An approved method which all other methods of testing are compared with.

Regime

The order in which things are done.

Rennet (animal)

Rennet (chymosin) is an enzyme extracted from the (4th) compartment of the stomach of young calves. It is a proteolytic enzyme that causes casein to coagulate.

Rennet alternatives

Vegetable – made from plants, e.g. thistle, nettle.
Microbial – acquired from mould.
Recombinant - made using gene technology.

Repetitive

Over and over again.

Representative sample

A sample which represents the unit from which it is taken from.

Residue

The dirt left on your equipment and work area after processing product. Also known as “soil”.

Respect

When you treat someone with consideration and good manners.

Responsibilities

Something you have to do, or something someone else has to do.

Retentate

The liquid that is retained.

Rights

Something you or someone else are legally entitled to.

Rind

A thick and firm outer coat or covering, as of certain fruits, cheeses, and meats.

Risk Management Plan

"A programme which describes how your company will manage food safety hazards, wholesomeness, and labelling of the product, so it is fit for its intended purpose, and meets legislative requirements."

Risk Management Programme (RMP)

A programme which describes how your company will manage food product safety hazards, wholesomeness, and labelling of the dairy product, so it is fit for its intended purpose. Also known as “RMP”.

RMA

Resource Management Act.


RO

Reverse osmosis. It is high pressure filtration process and only water passes through the membrane. It is used for concentration of solutions by removing water, and for water recovery.

Role

Job.

RORP

Risk Organism Response Plan.

S

Safe work practices

All the safety rules and procedures at your workplace that you must follow to keep yourself and other safe from harm.

Safety Data Sheet (SDS)

A document that lists the important instructions and safety procedures for safe handling and storage of chemicals. Also known as Material Safety Data Sheet, or MSDS.

Sample

A small part or quantity intended to show what the whole is like.

Sanitiser

A cleaning substance that kills microorganisms such as bacteria.

Sanitising

When you kill microorganisms like bacteria using chemicals.

SAP

System Assist Processor.


Saponification

When alkaline-based chemicals convert fats into soap.

Saturated fat

Fully saturated with hydrogen (no double carbon bonds).

SDS

Safety Data Sheet

Secondary drying

The second drying process. Having secondary drying means the primary drying doesn’t have to remove all the moisture at that step.

Selective media

Media which has been made so that only certain types of microorganisms can grow in it. The selective media can be made to have a certain pH range, amount of moisture present, chemical compounds which only some microorganisms can use for food, chemical compounds which inhibit some microorganisms from growing.


Sensory evaluation

Using the body’s senses to evaluate a food product’s characteristics such as the flavour, body, texture and colour.

Separation

The process of separating milkfat and skim milk from wholemilk using a centrifugal separator.

Separator

A piece of equipment that separates substances of different density.

In dairy processing this usually is in reference to a three part separator used in milk treatment to separate skim milk, cream and solids.


Shave

Cutting (shaving) off flakes of cheese – this is done to some parmesan cheeses.

Shred

Cutting cheese into rectangular three dimensional shapes of the required portion (shred) size.

Sifter

A screen which is used to sieve out lumps of product and foreign matter.

Significant

Major, big. Likely to have a major impact.

Silo

Storage vessel that has a closed top and a manhole access door.

SMP

Skim Milk Powder.

SNF

Solids Non Fat. The total solids content (proteins, lactose, minerals), not including the fat content.


SOR

Start Of Run.


Source

Where something comes from.

Sparingly

As little as possible.

Specifications

Documents that describe the ingredient, process, or product requirements of the customer and/or company.

Spirilla

Spiral shaped cell.

Spoilage

The food’s texture, colour, smell, or flavour deteriorate to the point where it is less attractive or unsuitable to consume.

Standard Operating Procedures (SOP)

Documents that describe how you should carry out tasks to the standard that your company needs. Also known as task instructions or work instructions.

Standardisation

The process of adjusting the components (fat and protein) of milk or milk products to ensure it meets specifications.

Starter bacteria

Bacteria added to milk which convert milk sugars (lactose) into lactic acid.

Sterile

Contains absolutely no microorganisms. This is often achieved by heating the item to 121°C for around 15 minutes.

Sterilisation

Completely killing all forms of microorganisms.

Suitable

Right or appropriate, okay, alright.

Surfactant

An additive that lowers the surface tension of water and makes surfaces wetter.

Swab

A small stick or plastic wand with cotton wool attached to one or both ends, used to get a sample from a cleaned surface. The swab is then tested to see if any microorganisms like bacteria are on it.

Swarf

Shavings and chippings of metal resulting from metalworking operations (filings or turnings) or by failing process equipment like pumps, where impeller blades are rubbing against the housing.

Symptoms

A sign or indication of something.

Syneresis

Loss of whey from curd particles.

System

A way of doing things.

Systematically

Following a logical series of actions.

T

Tallowy

The flavour associated with fat oxidation. A tallowy taste is associated withold fat or oil. It also includes the flavours of old animal fat or the bottom of a roasting pan.


Tank

Storage vessel usually used mid product stream as a buffer between processes.

Team

A group of people who work together to achieve something.

Thermalisation

The heat treatment of milk or cream to manage bacteria loading. For cream typically 65°c for 15 seconds. However, thermalisation is also the term used for any heat treatment that doesn’t meet regulatory requirements to be classified as pasteurisation.

TMP

Total Milk Protein. An ingredient with high nutritional quality containing both casein and whey proteins extracted from skim milk.


Tolerant

Easy-going and accepting of how other people are.

Toxin

Poison.

Traceability

Being able to follow what has happened to the product from the start of the process to the finished product.

TRIFR

Total Recordable Incident Frequency Rate.


True solution

When the solid particles completely dissolve in a solution. For example, when lactose and most minerals completely dissolve in the water phase of milk.

U

UCL

Upper Control Limit.


Udder

The bag-shaped part of mammals like cows that has the mammary glands in it. Each gland has its own teat.

UHT

Ultra Heat Treatment. 


Ultrafiltration (UF)

Ultrafiltration. It is a medium-pressure filtration process where larger components are rejected by the membrane. It is used for protein standardisation of cheese milk, powders, lactose reduction of milk, etc.

Umami

Umami or savoury taste is one of the five basic tastes. It has been described as savoury and is characteristic of broths and cooked meat.



Uncured, unripened or fresh cheese

Cheese which is ready for consumption shortly after manufacture.

Undesirable

Something that is not wanted.

Ungulate

A mammal with hooves.


Unsaturated fat

The carbon chain in the fat is not fully saturated with hydrogen – this happens when there is at least one double bond in the carbon chain. Polyunsaturated fats have many double carbon bonds.

Up wind

So the wind is blowing any gases from a chemical spill away from you.

UV

Ultra-violet light.

V

Vacreation

A process where unwanted taints and flavours are removed under pressure.

Values

Ideals and principles at your workplace. Values often include guidelines about how people should treat others at work and how they should treat customers.

Vat

A storage vessel that usually has a lid on the top that can be opened.

Ventilated area

Area with plenty of fresh air.

Verbal communication

Using spoken words to communicate. Also known as oral communication.

Virus

A very small microorganism that cannot grow or reproduce unless it invades a living cell.

Viscosity

Thickness or runniness of a liquid.

W

Warden

The person who is in charge of evacuation of your workplace. They will talk to the emergency services such as the fire service and ambulance. Dependent on the company and/or site, the warden may be known by other names, for example, “department” or “building” warden.

Water soluble

Can dissolve in water.

Wettability

The ability of a chemical to ‘wet’ surfaces.

Whey

The watery part of milk that remains after the formation of curd; a solution of lactose, minerals, and vitamins.

Wholesome

When the dairy product doesn’t contain anything unpleasant or unexpected. The dairy product is good quality and fit for purpose.

WMP

Whole Milk Powder.

Work performance

The standard to which you are expected to do your job.

WorkSafe NZ

The government department responsible for health and safety in the workplace in New Zealand.

WPC

Whey Protein Concentrate.


WPI

Whey Protein Isolate.


WPNI

Whey Protein Nitrogen Index.


Y

Y&M

Yeasts and Moulds.


Yeast

A type of fungus that has unicellular (single celled) organisms.

Z

Zoonose or Zoonotic disease

Diseases that can be passed on to you from animals. For example, in the dairy processing environment, bird droppings on the outside of the plant may be transferred into the plant if hygiene requirements are not met.


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